We want to make sure you receive a quality product. As a small, independently run business, each item is made to order with care and intention.

If there is a print error or visible quality issue, you must report it within 24 hours of delivery to be eligible for a replacement or resolution. For any quality issues, please provide clear photos of the product on a flat, well-lit surface and include them in your email to us at izzydesigns22@gmail.com This quick and simple step helps us review your request efficiently.

Because products are made to order, all sales are final. We do not accept returns, exchanges, refunds, or sizing-related returns.

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. Orders may be edited only before they go into production.

Once your order has gone into production, it cannot be canceled, changed, or refunded. After you’ve received your order, you have 24 hours to report any eligible quality issues.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph clearly demonstrating the quality issue or damaged area of the item, along with your order number. The most optimal photos are taken on a flat surface, with the tag and issue clearly visible.

Please email these details to izzydesigns22@gmail.com
Requests submitted after 24 hours of delivery will not be accepted.

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at izzydesigns22@gmail.com We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.